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SHIPPING & DELIVERY
SHIPPING POLICY
We keep things simple: all Canadian orders ship for a flat rate of $25, and that includes insurance and tracking so your ginseng arrives safe, sound, and right on time.
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We also ship worldwide. Interested wholesale buyers (foreign and domestic) should contact Remi directly.
Live nearby? Skip the delivery fee! We love seeing our community in person. For local pick-up, reach out to Martha@Kinglakefarms.com to set up a time, or connect with Remi at 519-281-9034 for arrangements or alternative shipping options.
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Rooted in Ontario, delivered with care.
RETURN & EXCHANGE POLICY
At King Lake Farms, every batch of ginseng is grown with care — small, thoughtful, and rooted in quality. If something doesn’t feel quite right with your order, we’re here to make it right.
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To start a return or exchange, just reach out to Martha@Kinglakefarms.com. We offer refunds or exchanges within 15 days of purchase. After 15 days, we’re not able to process refunds or exchanges.
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Please note that shipping fees are the buyer’s responsibility, unless otherwise arranged.
Thanks for your understanding and for supporting our family Ontario ginseng farm.
